SAP ITOA is a HANA-based tool that helps companies like GDT monitor IT systems and data centers in real time and make better business decisions on how to resolve problems.
Every company wants to understand what’s going on in its IT infrastructure and fix problems as quickly and efficiently as possible. The problem is the amount of infrastructure data coming in from a multitude of sources, and the information doesn’t always point to the most business-critical systems. To solve this problem, many companies are beginning to use IT operations analytics tools that help them monitor and analyze IT systems.
GDT, an IT services firm, found the right answer to this problem with SAP IT Operations Analytics (SAP ITOA), an SAP HANA-based tool that helps businesses analyze and understand the business aspects of data center problems like systems outages.
GDT (General Datatech) is a Dallas-based technology integrator that designs, deploys and manages IT infrastructures, either on premises or in cloud. The 20-year-old firm began with Cisco systems and has expanded its services to include technology from SAP, HPE, Dell, EMC and more, according to Allen Sulgrove, GDT digital business unit director. This includes appliances and storage for data centers, network devices like switches and routers, and managed services.
The ability of SAP ITOA to handle large amounts of data in near real time has helped GDT prepare the quarterly business reviews that it delivers to all clients.
One immediate benefit for GDT was that the company was able to reduce the number of monitoring tools as it pulls data from a number of disparate systems and brings it into one place. SAP ITOA takes advantage of HANA’s ability to handle voluminous amounts of data from all the different data sources in real time.
“With ITOA and the HANA platform there are multiple ways to ingest that data. You can ingest it through smart data streaming, you can pull information from APIs, from databases, then you have the ITOA’s own listener built into it where you can send log file type information to it,” Sulgrove said. “This allows us to aggregate all this information from the disparate sources and create a common information model to give us the ability to do visualizations.”