Infrastructure and operations is a department that provide to user’s different services such as:
- 4 Internet subscriptions from different providers to ensure high availability.
- Load balancing mechanism.
- 100% WIFI coverage over the campus.
- Access to servers is secured with cutting edge firewall technologies.
- Remote access is secured using an SSL VPN solution.
Emails and instant messaging
- Office 365 and all its component such as OneDrive, SharePoint, Teams, Power BI…
- Skype for business and Cisco Jabber for IM
- Cisco call manager.
- Cisco Voicemail.
- Cisco Jabber for phone control
- Cisco WebEx for Web conferences.
- Cisco Video Conferences.
- Access Right using a unified card.
- Printing document using the same card.
- Restaurant Payment using the same card.
The team affected to this department handles projects to keep the platforms up and running and make Sure they follow best practices, They Also innovate to add new services to give the best experience for end users.
The team also monitor different platforms to anticipate and fix issues before happening.